Frequently Asked Questions
Everything you need to know
before your stay
Booking, RV sites, cabins, pets, and the Hill Country towns nearby — answered.
Booking & Rates
Do you guarantee the best price if I book direct?
Yes. Booking through our website guarantees the lowest rate — you won’t find a lower price on any other platform.
What's your cancellation policy?
Reservations can be changed or cancelled up to 7 days before arrival for a full refund. Reach out to our concierge team for exceptions.
RV Sites & Cabins
What hookups are available at the RV sites?
Our RV sites offer full 20/30/50 amp hookups, with both back-in and pull-through options available.
How many people can stay in a cabin?
Cabin capacity ranges from cozy 2-guest options up to larger cabins with lofts that sleep up to 12.
Pets & Policies
Are pets allowed on the property?
Yes, we’re a pet-friendly resort. Just keep pets leashed in common areas and clean up after them.
Nearby Towns
How close are you to Kerrville and Fredericksburg?
We’re centrally located in Medina, roughly 20 minutes from Kerrville and under an hour from Fredericksburg, Boerne, and San Antonio — perfect for day trips around the Hill Country.
Check-in & Arrival
What are your office hours for check-in?
We’re closed Mondays. Tuesday to Friday we’re open 10am–6pm, Saturday 9am–7pm, and Sunday 8am–5pm. Arriving outside these hours? Contact us ahead so we can guide you to your site.
Booking & Rates
Do you guarantee the best price if I book direct?
Yes. Booking through our website guarantees the lowest rate — you won’t find a lower price on any other platform.
What's your cancellation policy?
Reservations can be changed or cancelled up to 7 days before arrival for a full refund. Reach out to our concierge team for exceptions.
RV Sites & Cabins
What hookups are available at the RV sites?
Our RV sites offer full 20/30/50 amp hookups, with both back-in and pull-through options available.
How many people can stay in a cabin?
Cabin capacity ranges from cozy 2-guest options up to larger cabins with lofts that sleep up to 12.
Pets & Policies
Are pets allowed on the property?
Yes, we’re a pet-friendly resort. Just keep pets leashed in common areas and clean up after them.
Nearby Towns
How close are you to Kerrville and Fredericksburg?
We’re centrally located in Medina, roughly 20 minutes from Kerrville and under an hour from Fredericksburg, Boerne, and San Antonio — perfect for day trips around the Hill Country.
Check-in & Arrival
What are your office hours for check-in?
We’re closed Mondays. Tuesday to Friday we’re open 10am–6pm, Saturday 9am–7pm, and Sunday 8am–5pm. Arriving outside these hours? Contact us ahead so we can guide you to your site.
